We want you to know that at Sore Spots we understand that last minute things can get in the way and become unavoidable roadblocks to getting you to your appointment on time or perhaps not at all.
If you’re cancelling within the 24 hour period before your appointment start time, we simply need a phone call so you can let us know what’s happened and of course that your ok! When we don’t get any communication from our clients not only do we worry, but we’ve missed the chance to do something a bit more productive for that providing therapist. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient, or the therapist attending to professional or personal development tasks.
Your appointment time is a sacred spot in our schedule that we’ve set up to help you on you path to some self care and it’s always reserved just for you. In light of all things related to COVID 19, we’re taking a very liberal approach to our cancellation policy. We remain generous and forgiving if you can not honor the 24 hour cancellation agreement. If we don’t hear from you and you don’t show up to your scheduled treatment we will apply the service fee in full to your credit card on file. So everyone’s on the same page, you should also know that ‘No Show’ appointments can not be billed to insurance policies.
This is why we’ve also added credit card’s as a new requirement to all future bookings. Putting your credit card on file doesn’t mean it will be charged, but acts as a sort of place holder for your appointments. Our credit card storage is also PCI-Compliant. Once we input your information into our system, it actually sends that data to our payment processor, Stripe. Sore Spots only keeps a ‘token’ of information that can be used to reference or send a message to our payment partner when you do want to use your card on file for payment or should we need to process a fee based on a ‘No Show’ appointment.
We know this isn’t the most exciting information to review when it comes to planning your next massage therapy treatment, but we believe in keeping you informed, staying transparent and setting every session up for success.